The following terms and conditions (these "Terms") govern the provision
by Camelot-Hosting.com ("Company") of the services and/or products (referred
collectively herein as "Services and Products") described on the
Server Order Form, the Service Level Agreement and Service Exhibit attached hereto
(collectively the "Service Descriptions”)
and defined in any of the Company’s product support listing, to the customer
("Customer") identified on the Service Descriptions.
The Service Descriptions, these Terms and the attachments and any addenda hereto,
executed with respect to the Services and
Products, are referred to herein, collectively, as this "Agreement."
1. Obligations of Parties. Obligations of Parties. Company
shall install Services and Products within five business days after execution
by Company of all applicable Service Descriptions, unless otherwise specified
in writing, and maintain the Services and Products that are designated in the
Service Descriptions. Customer shall comply with all of the terms of this Agreement,
including, but not limited to, the Acceptable Use Policy attached hereto as
Attachment A (the "Use Policy"), as the Use Policy may be modified
from time to time. Upon notice from Company, Customer promptly shall eliminate
any hazard, interference or service obstruction that any hardware or software
used by Customer, whether or not provided by Company ("Customer Materials"),
is causing or is likely to cause. If Customer requests Company to assist it
in removing any hazards, interference or service obstruction that Customer Materials
are causing or are likely to cause, Company may, but is not required to, assist
in such removal.
2. Payment. Charges for the Services and Products (including
the charges described in the balance of this section, the "Charges")
are set forth on the Service Descriptions. Charges shall commence to accrue
on the date that Company provides access codes to Customer (“Operational
Date”). Charges shall be invoiced to Customer in advance at the beginning
of the month. Any additional charges, including, but not limited to, any early
cancellation charges, accrued interest, late fees and any usage-based charge,
including, but not limited to, charges for network access to the Internet, shall
be invoiced in arrears and shall appear on the monthly invoices for Services
and Products or separate invoices. In all cases, payments for Charges are due
upon receipt by Customer of the invoices for such Charges. Customer also shall
pay to Company all expenses incurred by Company in exercising any of its rights
under this Agreement or applicable law with respect to the collection of a Payment
Default, including, but not limited to, reasonable attorneys’ fees and
the fees of any collection agency retained by Company.
3. Maintenance. Company designates time periods ("Scheduled
Maintenance Windows") during which it may limit or suspend the availability
of the hardware and/or software involved in providing its Services and Products
(an "Outage") to perform necessary maintenance or upgrades. Scheduled
Maintenance Windows currently are between the hours of 2 am and 4 am Central
Standard Time. If planned maintenance has the possibility of making the server
or servers, as the case may be, utilized by Customer inaccessible to the Internet
during a Scheduled Maintenance Window, Company will provide not less than seven
(7) days prior electronic mail or other notice to Customer of the Scheduled
Maintenance Window during which the Outage is planned. In addition, Company
reserves the right to perform any required maintenance work outside of the Scheduled
Maintenance Window with prior notice to Customer. Company will provide not less
than twenty four (24) hours notice for work performed outside of the normal
scheduled maintenance window.
4. Term and Termination. Unless stated otherwise in the Service
Descriptions, the initial term of this Agreement shall be one (1) year. The
initial term of this Agreement shall commence on the Operational Date and upon
expiration shall automatically renew for successive ninety (90) day terms at
the Charges in effect at the commencement of such terms (which Charges shall
have been communicated to Customer in writing forty-five (45) days prior to
the end of the preceding term) or until written notice of non-renewal by either
party is delivered to the other party at least thirty (30) days prior to the
end of the then current term. Company may, at its option, terminate this Agreement,
upon (i) a Payment Default, or (ii) Customer ceasing to do business in the normal
course, becoming or being declared insolvent or bankrupt, being the subject
of any proceeding relating to liquidation or insolvency which is not dismissed
within 90 calendar days or making an assignment for the benefit of its creditors.
Payment default shall be defined as (i) failure to submit current invoice amounts
upon notice by Camelot-Hosting.com via e-mail, postal mail, or telephone and (ii) proof
of receipt of payment is not received by Camelot-Hosting.com via wire transfer, postal
services, or personal presentation of accrued amounts owed. Customer retains
the right to cure the amount in default within (fifteen) 15 days of receipt
of actual notice, not to exceed 30 days after initial due date. Any such termination
thereafter may be effected without prior notice to Customer. Customer may terminate
this Agreement with respect to all, and not less than all, of the Services and
Products in the event of (a) a material breach by Company of its obligations
under this Agreement which breach is not cured within ten (10) business days
after written notice thereof is received by Company, or (b) otherwise in the
first fifteen (15) days of the initial term hereof (collectively, a "Permissible
Termination"). In the event of a Permissible Termination, Customer shall
pay (i) installation Charges, (ii) a pro-rated Charge based on the number of
days Company provided Services and Products prior to the date of termination
of this Agreement by Customer under this section, and (iii) if the Services
and Products include software for which Company does not then provide general
customer support, Customer shall pay to Company an amount equal to Company’s
cost of such software for the entire term. If Customer terminates this Agreement
other than in a Permissible Termination, Customer shall pay to Company an amount
equal to all unpaid Charges for the remainder of the then current term of this
Agreement. Upon termination of this Agreement, Company and Customer shall have
no obligations to each other except as provided in this Agreement. Upon termination
of this Agreement, Customer shall (i) pay all amounts due and owing to Company,
(ii) remove from Company’s premises all property owned by Customer and
(iii) return to Company all software, access keys and any other property provided
to Customer by Company under this Agreement. Any property of Customer not removed
from Company’s premises within thirty (30) days after such termination
shall become the property of Company, which may, among other things, dispose
of such property without the payment of any compensation to Customer. The rights
and obligations of both parties, which by their nature would continue beyond
the termination of this Agreement (including, without limitation, those relating
to confidentiality, payment of Charges, limitations of liability and indemnification),
shall survive such termination.
Camelot-Hosting.com virtual website accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer (eg. in excess of 10% CPU usage) may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.
You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Camelot-Hosting.com systems or networks. Camelot-Hosting.com reserves the right to terminate or limit such activities
5. Indemnification. Customer agrees to indemnify and hold
harmless Company and the employees and agents of Company (each an "Indemnified
Party") against any losses, claims, damages, liabilities, penalties, actions,
proceedings or judgments (collectively, "Losses") to which an Indemnified
Party may become subject and which Losses arise out of, or relate to this Agreement
or Customer’s use of the Services and Products, and will reimburse an
Indemnified Party for all legal and other expenses, including reasonable attorneys’
fees incurred by such Indemnified Party in connection with investigating, defending
or settling any Loss whether or not in connection with pending or threatened
litigation in which such Indemnified Party is a party.
6. Limitation on Company Liability. Company shall not be deemed
to be in default of any provision of this Agreement or be liable for any failure
of performance of the Services and Products to Customer resulting, directly
or indirectly, from any (i) weather conditions, natural disasters or other acts
of God, (ii) action of any governmental or military authority, (iii) failure
caused by telecommunication or other Internet provider, or (iv) other force
or occurrence beyond its control. The exclusive remedy against Company for any
damages whatsoever to Customer arising out of or related to this Agreement shall
be the refund of the fees paid by Customer to Company with respect to the then
current term of this Agreement. COMPANY SHALL NOT BE LIABLE FOR (i) ANY INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR
LOSS OF REVENUE RESULTING FROM THE USE OF THE COMPANY’S SERVICES AND PRODUCTS
BY CUSTOMER OR ANY THIRD PARTIES, OR (ii) ANY LOSS OF DATA RESULTING FROM DELAYS,
NONDELIVERIES, MISDELIVERIES OR SERVICE INTERRUPTIONS COMPANY PROVIDES THE SERVICES
AND PRODUCTS AS IS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED
COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CUSTOMER
SHALL BE SOLELY RESPONSIBLE FOR THE SELECTION, USE AND SUITABILITY OF THE SERVICES
AND PRODUCTS AND COMPANY SHALL HAVE NO LIABILITY THEREFORE.
7. Arbitration. ANY CONTROVERSY OR CLAIM ARISING OUT OF OR
RELATING TO THIS CONTACT OR ANY BREACH THEREOF IN EXCESS OF $250.00 SHALL BE
SETTLED BY ARBITRATION IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF
THE AMERICAN ARBITRATION ASSOCIATION AND JUDGMENT UPON THE AWARD RENDERED BY
THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF.
8. Notices. Unless otherwise specified herein, any notices
or other communications required or permitted hereunder shall be sufficiently
given if in writing and delivered personally or sent by facsimile transmission,
internationally recognized overnight courier, registered or certified mail,
to the address or facsimile number of Customer as set forth in the Service Descriptions
or Company as set forth below. Such notices or other communications shall be
deemed received (i) on the date delivered, if delivered personally, (ii) on
the date that return confirmation is received, if sent by facsimile, (iii) on
the business day (or, if international, on the second business day) after being
sent by an internationally recognized overnight air courier or (iv) five days
after being sent, if sent by first class registered mail, return receipt requested.
9. Governing Law. This Agreement shall be governed by and
construed in accordance with the laws of the State of Pennsylvania, without regard
to choice of law provisions that would cause the application of the law of another
jurisdiction.
10. Miscellaneous. Failure by either Company or Customer to
enforce any of the provisions of this Agreement or any rights with respect hereto
or the failure to exercise any option provided hereunder shall in no way be
considered to be waiver of such provisions, rights or options, or to in any
way affect the validity of this Agreement. If one or more of the provisions
contained in this Agreement are found to be invalid, illegal or unenforceable
in any respect, the validity, legality and enforceability of the remaining provisions
shall not be affected. This Agreement may be executed in any number of counterparts,
each of which shall be deemed an original, but all of which together shall constitute
one and the same instrument.
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